General Conditions

The online store has been set up by the company Online Automation Solutions, which is the operator of this site. Any order for a product appearing in the online store of the Figures-Shop website requires prior consultation of these general conditions.

Consequently, the consumer acknowledges being fully informed of the fact that his agreement concerning the content of these general conditions does not require the handwritten signature of this document, insofar as the customer wishes to order online the products presented within the framework of the shop. of the website.

The consumer has the option of saving or editing these general conditions, it being specified that both saving and editing this document are their sole responsibility. The consumer, prior to his order, declares that the acquisition of these products is not directly related to his professional activity, their acquisition being reserved for personal use on his part. As a consumer, the customer therefore has specific rights, which would be called into question in the event that the products or services acquired through the website would actually have a relationship with his professional activity.

The online store set up by Online Automation Solutions as part of the website provides the following information:

1. legal notice allowing precise identification of Online Automation Solutions,

2. presentation of the essential characteristics of the goods offered,

3. indication, in Euro, US Dollars Canadian dollars of the price of the goods, as well as the delivery costs,

4. indication of the terms of payment, delivery, or performance,

5. the existence of a right of withdrawal, the period of validity of the offer or the price,

6. the conditions for terminating the contract.

All of this information is presented in French as a single legal reference. The consumer declares to have full legal capacity allowing him to commit under these general conditions

Article 1: Completeness.

These general conditions express all the obligations of the parties. In this sense, the consumer is deemed to accept without reservation all of the provisions of these general conditions. No general or specific condition appearing in the documents sent or delivered by the consumer can be incorporated herein, since these documents would be incompatible with these general conditions.

Article 2: Purpose

The purpose of these general conditions is to define the rights and obligations of the parties in connection with the online sale of goods and services offered by Online Automation Solutions to the consumer.

Article 3: Contractual documents

This contract is formed by the following contractual documents, presented in descending hierarchical order:

1. these general conditions,

2. the order form.

In case of contradiction between the provisions contained in the documents of different rank, the provisions of the document of higher rank will prevail.

Article 4: Entry into force - duration

These general conditions come into force on the date of signature of the order form. These general conditions are concluded for the duration necessary for the supply of the goods and services subscribed, until the expiry of the guarantees due by the company Figures-Shop.

Article 5: Electronic signature

Acceptance and validation during the definitive confirmation of the order (acceptance button) by the consumer under the order form constitutes an electronic signature which has, between the parties, the same value as a handwritten signature.

Article 6: Order confirmation

The contractual information will be confirmed by e-mail at the latest at the time of delivery or, failing this, to the address indicated by the consumer in the order form.

Article 7: Proof of the transaction

The computerized registers, kept in the online systems of Online Automation Solutions under reasonable conditions of security, will be considered as proof of communications, orders and payments made between the parties. Archiving of purchase orders and invoices is carried out on a reliable and durable medium which can be produced as proof.

Article 8: Product information

8-a: The company Online Automation Solutions present on its website the products to sell with the necessary characteristics which provides the possibility for the potential consumer to know before taking the final order the essential characteristics of the products he wishes to buy.

8-b: The offers presented by the company Online Automation Solutions are only valid while stocks last.

8-c: The photos of the products are not contractual, the articles and / or the packaging can undergo modifications of presentation.

Article 9: Price

The prices are indicated in euros, American dollars, Canadian dollars and are valid only on the date of the sending of the purchase order by the consumer. They do not take into account the delivery costs, invoiced in addition, and indicated before the validation of the order. The prices take into account the applicable tax (if applied) on the day of the order and any change in the applicable tax rate will be automatically reflected in the price of the products in the online store. Payment of the full price must be made when ordering. At no time can the sums paid be considered as a deposit or a deposit.

Article 10: Method of payment

To settle his order, the consumer has, at his choice, all the payment methods referred to in the order form. The consumer guarantees the company Online Automation Solutions that he has the authorizations possibly necessary to use the method of payment chosen by him, during the validation of the order form. The companies Online Automation Solutions reserve the right to suspend any order management and any delivery in the event of refusal of authorization of payment by bank card on the part of officially accredited bodies or in the event of non-payment. Online Automation Solutions reserves the right to refuse to make a delivery or to honor an order from a consumer who has not fully or partially settled a previous order or with whom a payment dispute is in progress of Directors. Online Automation Solutions has implemented an order verification procedure intended to ensure that no one uses the bank details of another person without their knowledge. As part of this verification, the customer may be asked to send a copy of an identity document and proof of address by fax to Online Automation Solutions. The order will only be validated after receipt and verification by our services of the parts sent.

PAYMENT BY CREDIT CARD (secure payment)

Payments by Visa, Eurocard, Mastercard are accepted. Stripe bank provides secure payment. Payment by credit card is completely secure. The customer's card number and its validity date are instantly encrypted before being sent by SSL protocol. Since this information is illegible, no one can use it without your knowledge. In addition, this information is not stored on our server to increase the severity. The customer must therefore communicate this information with each new order. The debit of the card is made when the goods are sent.


Payment by check is only possible for checks, Canadian dollars, drawn on a bank domiciled in in the country and made payable to Online Automation Solutions. The customer is invited to attach to his payment, his signed order form and to send everything by mail to the following address:

1920 St. Regis Blvd
Montréal, QC H9P 1H6

The order will be processed upon receipt of the check, which may extend the delivery time. In the absence of payment within 15 days of the registration of the purchase order, the order will be canceled.


The customer is invited to pay by bank transfer, specifying the order reference during payment. The seller's bank details are indicated on the order form.

The order will be processed upon receipt of payment, which may extend the delivery time. In the absence of payment within 15 days of the registration of the purchase order, the order will be canceled.

Article 11: Availability of products

The order will be executed at the latest within 3 days from the day following that on which the consumer placed his order. In case of unavailability of the ordered product, in particular due to our suppliers, the consumer will be informed as soon as possible and will have the possibility to cancel his order. The consumer will then have the choice to request either the reimbursement of the sums paid within 30 days at the latest of their payment, or the exchange of the product.

Article 12: Delivery terms

The products are delivered to the address indicated by the consumer on the order form. The consumer is required to check the condition of the packaging of the goods on delivery and to report damage due to the carrier on the delivery slip, as well as to the company Online Automation Solutions managing the shipments, within a period of 'one week. The consumer can, at his request, obtain the sending of an invoice to the billing address and not to the delivery address by validating the option provided for this purpose on the order form. Regarding shipping, we mainly work with PostCanada but other companies may be used. As soon as we proceed with a shipment, you will immediately receive an email informing you.


To reduce transportation costs as much as possible, all products of small or medium size are sent by a PostCanada post service. In addition to being economical, this service delivers quickly and offers you the possibility of recovering the products ordered from your post office near the delivery address in case of absence of the initial delivery location during the presentation of the factor. . Concretely, if you are absent on the day of delivery, your postman will leave you a delivery notice in your mailbox, which will allow you to collect your package at your post office during opening hours, within 15 days. PostCanada is a very reliable service. However, it may be, as in any shipment, that there may be a delay in delivery or that the product gets lost. In the event of a delay in delivery from the date that we have indicated to you in the dispatch email, we request that you notify us of this delay by calling us by telephone or by sending us an email. We will then contact PostCananda to initiate an investigation. A postal investigation can last up to 21 days from the date of the start of the investigation. If during this period, the product is found, it will be re-routed immediately to your home (the majority of cases). If on the other hand the product is not found at the end of the period of 21 days of investigation, the Post office considers the package as lost. Only then can we send you a replacement product, at our expense. If the product (s) ordered were no longer available at that time, we would reimburse the amount of the products concerned by the loss of the carrier. If the product (s) were still available, but had changed the sale price on the site, we would apply the new sale prices, either by reimbursing you by check for the difference, or by requesting an additional check for this price difference. We decline any responsibility for the extension of delivery times due to the carrier, in particular in the event of loss of products or strike.


The private transporter is only used in case of heavy or bulky shipments. In the same way as a postman, the carrier leaves you in the event of absence a calling card and a telephone number allowing you to agree on an appointment with the delivery person within the framework of his tours, or to go collect your package at your convenience from the agency closest to your home. If you have not received anything within 72 hours of our dispatch confirmation email, please let us know. We will deal directly with them so that they can make the declaration of loss as soon as possible (no minimum delay), and we can then proceed to a reshipment.

Article 13: Delivery problems due to the carrier

Any anomaly concerning the delivery (damage, missing product compared to the delivery slip, damaged package, broken products, etc.) must be imperatively indicated on the delivery slip in the form of "handwritten reservations", accompanied by the client's signature. The consumer must at the same time confirm this anomaly by sending to the carrier within two (2) working days following the delivery date a registered letter with acknowledgment of receipt setting out said complaints. The consumer must send a copy of this letter by fax or by simple mail to:

1920 St. Regis Blvd
Montréal, QC H9P 1H6

Article 14: Delivery errors

14-a: The consumer will have to formulate with the company IOnline Automation Solutions the very day of the delivery or at the latest the first working day following the delivery, any complaint of error of delivery and / or nonconformity of the products in kind or in quality in relation to the indications appearing on the order form. Any complaint made beyond this period will be rejected.

14-b: The formulation of this complaint with the company Online Automation Solutions can be made: - in priority by telephone from Tuesday to Saturday from 9h to 12h (Canadian hours)., - by connecting to our site in the "follow" section your order "" or, after entering your customer number, you can ask us your question through the menu contact us, specifying the reference of the order.

14-c: Any complaint not made in the rules defined above and within the time limits could not be taken into account and will release the company Online Automation Solutions from any responsibility towards the consumer.

14-d: On receipt of the complaint, Online Automation Solutions will assign an exchange number for the product (s) concerned and communicate it to the consumer by e-mail, fax or telephone. The exchange of a product can only take place after the allocation to the consumer of an exchange number according to the approach presented above.

14-e: In the event of a delivery or exchange error, any product to be exchanged or reimbursed must be returned to Figures-Shop as a whole and in its original packaging, with PostCanada, at the address next :

1920 St. Regis Blvd
Montréal, QC H9P 1H6

To be accepted, any return must be reported in advance to Customer Service of Online Automation Solutions.

Shipping costs are borne by the company Online Automation Solutions, except in the case where it turns out that the product taken back does not correspond to the original declaration made by the consumer in the return slip.

Article 15: Product warranty

In accordance with the laws in force, the provisions herein do not deprive the consumer of the legal guarantee which obliges the professional seller to guarantee it against all the consequences of hidden defects of the thing sold. The consumer is expressly informed that the company Online Automation Solutions is not the producer of the products presented within the framework of the website, within the meaning of the law in force and relating to liability for defective products . Consequently, in the event of damage caused to a person or to a good by a defect of the product, only the responsibility of the producer of this one can be sought by the consumer, on the basis of the information appearing on the packaging of said product. The conditions and duration of the producer warranty are indicated on the product sheets. Given the frequency of renewal of the components of technical products, Online Automation Solutions may, upon request, inform the consumer of the availability of spare parts for the products offered and of the procedures for obtaining them, if necessary.

Article 16: Right of withdrawal

The consumer has a period of 15 working days to return, at his expense, products that do not suit him. This period runs from the day of delivery of the consumer's order. If this period expires on a Saturday, Sunday or a public or non-working day, it is extended until the next working day. All returns must be reported in advance to Customer Service by email from Tuesday to Saturday from 9h to 12h, - by logging onto our site in the "follow your order" section or, after entering your customer number, you will be able to obtain your order number. The product must be returned via PostCanada to:

1920 St. Regis Blvd
Montréal, QC H9P 1H6

Products such as Discs, CDs, must not have been unsealed, so that the consumer can benefit from the right of withdrawal.

Only products returned as a whole, in their original packaging complete and intact, and in perfect condition for resale will be accepted. Any product that has been damaged, or whose original packaging has been damaged, will not be refunded or exchanged.

This right of withdrawal is exercised without penalty, with the exception of return costs. In the event of the exercise of the right of withdrawal, the consumer has the choice to request either the reimbursement of the sums paid, or the exchange of the product. In the case of an exchange, the re-shipment will be at the expense of the consumer.

In case of exercise of the right of withdrawal, the company Online Automation will make every effort to reimburse the consumer within 15 days to 1 month

The consumer will then be reimbursed by crediting their bank account (secure transaction) in the event of payment by bank card, or by check in other cases.

Article 18: Partial non-validation

If one or more stipulations of these general conditions are held to be invalid or declared as such pursuant to a law, a regulation or following a final decision of a competent court, the other stipulations will remain in full force and their scope.

Article 19: No waiver

The fact for one of the parties not to claim a breach by the other party to any of the obligations referred to in these general conditions cannot be interpreted for the future as a waiver of the obligation in question.

Article 20: Applicable law

These general conditions are subject to the law of the headquarters of Online Automation Solutions. This is the case for the substantive rules as well as for the formal rules. In the event of a dispute or complaint, the consumer will first contact the company Online Automation Solutions to obtain an amicable solution. In a second step and in the event of recourse, the consumer will be able to file a complaint via its dedicated dialog box.

All disputes relating to the commercial relationship between the buyer and the seller are subject to the exclusive jurisdiction of the French courts and will come under the exclusive jurisdiction of the Commercial Court closest to the company's registered office.

Article 21: Computing and Liberties

The information which is requested from the consumer is necessary for the processing of his order and may be communicated to the contractual partners of the company involved in the execution of this order. The consumer can write to the company via the online form, the contact details of which are within the confidentiality charter appearing on the website, to oppose such communication, or to exercise their access rights, rectification with regard to the information concerning him and appearing in the files of the company

online Automation, under the conditions provided by applicable law.